Customers must contact (regardless of arrival time) by phone 96 585 7060 or by email info@beninter.com to confirm the reservation and receive instructions for collecting the keys. The keys are collected at the Beninter office, Calle Ibiza 6, Benidorm, Telf. (34) 965857060. (Monday-Sun hours: 9:30 a.m. to 1:30 p.m. and 4:00 p.m. to 8:00 p.m.). If they arrive outside office hours, we will leave the keys in a safe, next to our office and we will send the code to open it by SMS. The deposit of €200 is paid by card, a week before arrival we will send a link to the BBVA bank (Redsys.es) to make the payment. The refund will be made on the same credit card as the charge no later than 7 days later. of the departure iff there were no incident